![]() We accept returns and exchanges within 30 calendar days from the original purchase date on the receipt. ![]() If an issue is not reported within 72 hours after delivery, All American Balloons will not be liable for any shipping fees. All American Balloons will only cover costs for standard ground shipping after the 24 hour period has passed. All American Balloons will not be liable for next day air or any rush service fees. If an order is NOT inspected and reported within 24 hours upon delivery. For return of miss shipped product - refer to RETURNS SECTION. In the occurrence that UPS makes a mistake and delivers a damaged package a claim will have to be filed by customer/company to recoup the product and shipping cost, a refund will not be immediately issued. Differences in cost of products for replacement or substitution may incur additional cost because of brands, bag quantity, or style. All American Balloons will cover the cost of shipping and product errors made by our team (including next-day air delivery). ![]() All claims to an order are processed within 24 hours. If items are missing or incorrect in your order, call Customer Service at 81. Will make every effort to ensure a 5 star experience.Īll orders must be opened and inspected for accuracy upon receipt. It is in the best interest of the customer to resolve disputes directly with All American. After 24 hours please call 81 if the credit has not been applied to your card. Refunds to a credit card from All American may not process through the banking system for Partial refunds can only be applied to partials returns/claims excluding shipping.įull refunds can only be made to full claims excluding shipping No rewards points, gift cards, or other accounts may be used in the form of a credit to process Refunds go to the customer credit card used to purchase order associated with refund. Refunds can take up to 24 hours once the claim is approved. Refunds to customer orders are processed once a claim is received and approved by management.įollow the guidelines of the PACKAGE INSPECTION SECTION to begin the process for a claim
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